MJ'S SOUTHERN CHIC SHIPPING POLICY

Thank you for shopping with MJ's Southern Chic! We work hard to get your order packed and on its way as quickly as possible. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed and shipped within 2–3 business days after the order is placed. Business days do not include weekends or holidays.

During holidays, special promotions, sales, or other high-volume periods, processing may take slightly longer. If an unexpected delay occurs, we will contact you using the information provided with your order.

Processing time is separate from the shipping/transit time provided by the shipping carrier.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed at checkout before your order is completed.

Shipping charges are based on the shipping options available for your order and destination. Any promotional or free-shipping offers are subject to the terms and exclusions of that promotion.

TRACKING YOUR ORDER

Once your order has shipped, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after your shipping confirmation is received.

Once a package has been accepted and scanned by the shipping carrier, delivery timeframes are controlled by the carrier and are estimates rather than guaranteed delivery dates.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error after placing your order, contact MJ's Southern Chic as soon as possible. We will make every reasonable effort to correct the address before shipment, but we cannot guarantee changes can be made once an order has been processed or shipped.

MJ's Southern Chic is not responsible for delays, failed deliveries, or additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.

CARRIER DELAYS

Once an order has been transferred to the shipping carrier, circumstances such as weather, holidays, service disruptions, or other carrier-related delays may affect delivery.

MJ's Southern Chic is not responsible for shipping-carrier delays outside of our control. However, if you experience a problem with your shipment, please contact us and we will assist however reasonably possible.

LOST, MISSING OR STOLEN PACKAGES

If tracking has not updated for an extended period or you believe your package may be lost in transit, please contact us so we can help determine the appropriate next steps with the shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.

MJ's Southern Chic is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided with the order, except where otherwise required by law. We will, however, do our best to assist you with available carrier information.

RETURNED-TO-SENDER & UNDELIVERABLE PACKAGES

Packages may be returned to MJ's Southern Chic because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other circumstances outside our control.

If a package is returned to us due to an incorrect address or other customer-related delivery issue, we will contact the customer to determine how they would like to proceed. Additional shipping charges may apply if the customer requests that the order be shipped again.

Original shipping charges are non-refundable except where required by law or when the shipping error was caused by MJ's Southern Chic.

DAMAGED, LEAKING OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your package or merchandise arrives damaged, defective, leaking, or you receive an incorrect item, please contact MJ's Southern Chic promptly after delivery.

Please keep the merchandise and all original packaging while the issue is being reviewed. We may request photographs of the item, packaging, shipping label, or damage so that we can properly document and resolve the issue.

Please do not discard damaged merchandise or return an item before contacting us.

If MJ's Southern Chic determines that an item was damaged in transit, defective, or shipped incorrectly, we will work with you on an appropriate resolution.

LOCAL PICKUP

When local pickup is offered and selected at checkout, customers will be notified when their order is ready for pickup. Please wait until you receive notification that your order is ready before arriving to pick it up.

Local pickup orders are subject to the applicable terms of our Return & Refund Policy.

SHIPPING & RETURNS

Shipping charges associated with customer returns are governed by our Return & Refund Policy. Original shipping charges are non-refundable for eligible customer returns.

QUESTIONS ABOUT YOUR ORDER?

If you have questions about shipping, tracking, or an order you've placed, please contact MJ's Southern Chic using the contact information provided on our website or Shop storefront. We're always happy to help! 💕